Promo Needs
Privacy Policy

Last Revised on September 1, 2026

Our Commitment to Online Privacy

At Ventura Avenue, LLC, DBA Graphik Needs/Promo Needs (“Promo Needs”, “us,” “we,” or “our”), we care about our users’ online privacy (“you,” “your,” or the “user”). We have this Privacy Policy (the “Policy”) to ensure that you understand what we are doing with your Personal Information (as defined below) and to remind you that you have rights when it comes to controlling what is shared online.

Please note that this Policy is subject to our Terms of Use Agreement (the “ToU”). There are terms in the ToU that materially affect your right to bring a lawsuit against Promo Needs and other rights regarding this Policy. As such, you should read the ToU in addition to this Policy.

Acceptance of Policy

We know these privacy policies can be tedious to get through. However, by continuing to use our Online Services, you agree to let us use your information in the ways discussed in this Policy. For this reason, it would greatly benefit you to read this entire Policy.

Changes Made to This Policy

We may modify this Policy from time to time. The date at the top of this Policy lets you know when this Policy was last revised. It is important to check back here occasionally to make sure you have read the latest policy. By continuing to access or use our Online Services after the policy changes, you allow us to use your Personal Information in the way we describe in our updated policy.

Online Services This Policy Covers

Promo Needs is a promotional products distributor and custom branding and graphic design studio. We offer an online website where users can explore custom merchandise, promotional products, and branding and graphic design services, submit quote requests and order inquiries, upload artwork files, and sign up for our communications. This Policy applies to our online services, including our website, www.promoneeds.com (the “Site”), and any future online services we develop, including social media pages (collectively the “Online Services”).

Services This Policy Doesn’t Cover

We may, at times, link to the websites and services of other brands or partners that we love. When you click on one of these links, you are leaving Promo Needs, and this Policy no longer applies. The way our partners, or other third parties do business is out of our hands, and we assume no responsibility for the content, privacy policies, or practices of any third-party website or service. Please note that when you are using any other third-party platform to interact with our Online Services such as Google, Instagram, or Facebook, you agree to their service policies, and this Policy is in addition not in place of such agreements.

What is Personal Information?

“Personal Information” is any information that may allow for an individual to be personally identified. For example, your name, email address, social security number, phone number, residential or business address, and credit card details are all considered Personal Information. Other information, such as your interests, economic status, customer number, IP address, geolocation, education, and job title, may also be considered Personal Information if that information, when combined with other information, is used to reveal your identity.

Personal Information that Promo Needs Collects

We only collect Personal Information from you when you voluntarily agree to us collecting and using it. You voluntarily agree to us collecting and using your Personal Information by:

• Directly providing the Personal Information to us: In some circumstances, when interacting with our Online Services, you may be asked to provide specific information so that we can help you with a particular inquiry, generate a custom product quote, prepare digital artwork proofs, or fulfill an order. You may give information to us on your own accord, including your name, business name, job title, email address, phone number, billing address, shipping address, tax identification or exemption details, and custom artwork or logo files. For example, you consent for us to use the Personal Information you have provided when you reach out to us by email, when you create an account to interact with our Online Services, when you use any quote request or “contact us” form on our Online Services, when you interact with our support or customer service teams, and when you interact or comment on publicly available social media pages. When providing Personal Information, you permit us to use such information to fulfill your requests and for our legitimate business purposes. You should be aware that your comments on publicly available social media pages are accessible to the public.

• Interacting with our services: You also permit us to collect other information such as your IP address, browser type, geolocation, device type, usage information, click activity on links, frequency of visits to our Online Services, and network connection type while you use our Online Services. We also may receive some interest-based information about you (e.g., your age, gender, location, and likes) when you interact with publicly available social media pages (if you have agreed for third-party platforms to collect such information about you). We only receive and share this type of information in anonymized and aggregated forms; this means you are not personally identifiable to us unless the information is publicly available by another means (e.g., social media engagement data and public social media profiles). However, you should be aware that, in some circumstances, we may be legally required to hand over aggregate data information to law enforcement or regulatory authorities, who may then use this information to reveal your identity. We may use cookies and third-party services, such as Google Analytics, Pinterest, and Facebook, to help us collect and analyze this information.

What About My Credit Card Information?

All purchases are processed by a PCI-compliant payment processor to process credit card transactions. This means we never personally see or store your credit card information when you use our Online Services unless there is a technical error resulting in us needing to manually enter your payment details with your express permission.

What About My Passwords?

We don’t require you to have a user account to browse our Online Services. However, you may be able to create a user account to access certain features of our website such as saving favorite products and viewing your order history. All passwords created via our website are encrypted, meaning we do not have access to your password. Additionally, there may also be times when a password is required to access other certain accounts, such as when you are interacting via our social media platforms or when you make a purchase with a third-party affiliate. We have no control over Third-Party Accounts or the personal information requested by these third parties. The third-party platform/vendor completely administers these passwords, and we do not have access to such passwords.

Cookie Policy

Cookies are small files that we transfer to your computer’s hard drive through your browser when using and interacting with our Online Services.

• Types of cookies we use: We use both session cookies that are erased once you exit your browser and persistent cookies that stay on your device for a set period of time or until you manually delete them.

• Why does Promo Needs use cookies? We mainly use cookies to help ensure you have the best user experience possible. However, as mentioned above, we also use cookies to provide us with insight into things like the number of visitors to our Online Services, the type of devices being used to access our Online Services, how visitors ended up on our Online Services, and the general geographic area they are located (again, this information is aggregated and anonymized). As you have probably heard, cookies may also be used to ensure that you see advertisements relevant to your interests. Currently, we do not use targeted advertising on our Online Services or sell any advertising space on our Online Services for third-party use, but we reserve the right to do this in the future. At times, we also may use targeted advertising through YouTube, Google, Instagram, Facebook, and other third-party websites. Such third parties use cookies on their platforms to collect information about your interests. When we advertise our Online Services through their platforms, we can select a targeted audience we hope may be interested in our Online Services. That is why you may see some paid or sponsored advertisements from us while using these platforms.

• Can I block cookies? Most browsers have an option to stop your computer from accepting cookies altogether, as well as an option to stop only certain types of cookies. If you decide to block cookies, our Online Services may operate a little strangely, as we rely on some cookies for our Online Services’ functionality. If it is mainly targeted advertising that you are concerned about, you can choose to specifically opt-out of targeted advertising by going the following links:

Facebook - https://www.facebook.com/settings/?tab=ads
Google - https://adssettings.google.com

Digital Advertising Alliance - http://optout.aboutads.info/

You can learn more about cookies at www.allaboutcookies.org.

Reasons Promo Needs Collects Personal Information

We do not collect your Personal Information for the purpose of selling, renting, trading, or otherwise abusing it. We only use your Personal Information for our legitimate business purposes, including, but not limited to, the following reasons:

• To personalize our online features and content;
• To process quote requests, verify inventory, prepare artwork proofs, and issue invoices;
• To fulfill or enforce a contract that you have entered into with us;
• To help you efficiently access your information;
• To coordinate product decoration, manufacturing, and shipment with our third-party suppliers and shipping carriers;
• To allow for affiliated third parties to provide additional services to you;
• To improve, monitor, and test our Online Services and new products or features;
• To prevent, investigate and address the misuse of our Online Services;
• To learn about the types of people that are using our Online Services and how we can better market to those people;
• To allow you to contact us;
• To allow you to participate in social sharing;
• To allow you to access and participate in our Online Services;
• To respond to your inquiries and fulfill your requests;
• To comply with law enforcement and other regulatory authorities; and
• To communicate with you about our Online Services and features.

Sharing of Personal Information with Third Parties

Although we try to limit who we share your Personal Information with, there are situations where sharing is necessary for our legitimate business purposes. Customer data is not shared with third parties for promotional or marketing purposes. We may share your Personal Information with third parties in the following ways:

• Manufacturing Suppliers and Delivery Carriers: To fulfill, decorate, and ship your orders, we must share relevant shipping addresses, contact details, recipient names, and approved artwork files with our independent product suppliers, blank apparel distributors, decoration facilities, and freight or courier carriers (such as UPS, FedEx, or USPS).

• Agents: Sometimes, we may need to use other trusted companies and individuals to help us provide our Online Services. Whenever a company or individual is working for us, they are acting as our agent. Sometimes our agents may need to access your Personal Information for a particular task, but they do not have the right to use your Personal Information beyond what is necessary and must comply with our privacy practices.

• New Owners: If we are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your Personal Information may be sold or transferred as part of that transaction.

• Third-Party Software and Apps: We use several third-party software and apps (including customer relationship management software, cloud accounting platforms, and graphic design proofing systems) to make our jobs a little easier. Some Personal Information may be stored, processed, or shared with these apps.

• Law Enforcement: We may sometimes be required to share your Personal Information with law enforcement. We will only share your Personal Information when we believe, in good faith, that sharing your information is necessary to protect our business, our clients, or we are obligated under the law to provide such information. Examples include where a legal warrant or subpoena has been issued to us, where we must report information due to a belief that fraud or misuse of our Online Services has occurred, or where our property or safety, or a user’s property or safety, is at risk. In fraud cases, we may also be required to share your Personal Information with investigatory authorities and banks.

Mobile and SMS Communications Disclosures

If you provide your mobile phone number to Promo Needs for order updates, proof approvals, or customer service inquiries, you consent to receive transactional and operational text messages from us. We do not sell, rent, or share your opt-in mobile consent or mobile phone numbers with third parties or affiliates for marketing or promotional purposes. You may opt out of text communications at any time by replying STOP to any text message or by contacting us directly at info@promoneeds.com.

Messages Policy

• Messages you can opt out of: We may at times send you messages, including emails and newsletters, to keep you updated on what is happening with our business and new Online Service offerings. If you are receiving these types of messages or other marketing messages, it means that you expressed interest in our services, consented to receive these messages either by clicking an opt-in box or by otherwise letting us know that it was all good for us to use your phone number and/or email address in this way, or we reached out directly to introduce our services to your business. Of course, you are always free to opt out of these emails by simply clicking “unsubscribe” or otherwise responding to the message as indicated. We will be sad to see you leave!

• Messages you will not be able to opt out of: You will not be able to opt out of some important messages. For example, we may notify you regarding active order approvals, digital proofs, shipping tracking, billing invoices, updates that have been made to this Policy, or in the unlikely event that our security safeguards have been breached.

Personal Information Retention and Your Rights

Promo Needs only keeps your Personal Information for as long as necessary to provide our Online Services and per our legal obligations.

Depending on your state or country of residence (including under the Texas Data Privacy and Security Act, California Consumer Privacy Act, applicable state privacy legislation, or General Data Protection Regulation), you may have specific statutory privacy rights regarding your Personal Information, including the right to:

• Give you access to or a copy of any Personal Information that we have processed;
• Disclose third parties we have shared your Personal Information with;
• Correct any Personal Information that may have been incorrectly processed;
• Delete your Personal Information from our storage systems;
• Opt out of the processing of your Personal Information for targeted advertising, the sale of personal data, or profiling;
• Transfer your Personal Information to another service, when technically feasible; and
• Stop using your Personal Information in specific ways by withdrawing the consent you have given us.

Regardless of whether we are obligated under the law or not, if you would like us to do any of the above, you can contact us using the information provided at the end of this Policy or by emailing info@promoneeds.com. We will do our best to try to fulfill your requests free of charge within the timeframe required by applicable state or federal law.

However, sometimes we may be required to retain your Personal Information to comply with our administrative, legal, and/or regulatory obligations. For example, we may be required to keep a history of transactions to report our taxes or may need to retain some Personal Information for law enforcement purposes (e.g., fraud monitoring, detection, and prevention). Additionally, we reserve the right to de-identify your data by removing identifying details rather than deleting it completely. If we deny a privacy request, you may appeal our decision by contacting us in writing, and we will respond in accordance with your state’s privacy statutory guidelines.

For more information regarding your specific rights under the laws of the jurisdiction you reside, visit:

• US State Privacy Legislation Tracker: https://iapp.org/resources/article/us-state-privacy-legislation-tracker/
• Data Protection and Privacy Legislation Worldwide: https://unctad.org/page/data-protection-and-privacy-legislation-worldwide

Where Your Information is Processed and Stored

We are a business that is formed and operated in the United States. However, in addition to storing Personal Information directly onto our hard drives, we also may use some third-party cloud storage systems and apps to ensure that your Personal Information is not lost. These third parties may store and transfer your information outside of the United States. In certain situations, the courts, law enforcement agencies, regulatory agencies, or security authorities in those countries might be entitled to access your Personal Information.

Liability for Third-Party Software, Apps & Services

We always use our best efforts to pick reputable third-party software, platforms, services, and apps. However, we do not control such third parties and are not liable for any breach of privacy or data security that occurs due to the fault of these third parties.

Keeping Your Information Safe

We are committed to protecting your Personal Information and have commercially reasonable physical, electronic, and managerial systems and procedures in place to help safeguard your Personal Information. Unfortunately, no system can guarantee complete security. Third-party viruses or security failures may result in your Personal Information being compromised. You can help prevent unauthorized access to your Personal Information by using antivirus software, creating strong passwords, and limiting access to your personal computer. In the unlikely event that your Personal Information is compromised due to a security breach on our end, we will notify you, per the law, as soon as reasonably possible.

Protection of Children

Our Online Services are not targeted or intended to be used by people under the age of 18. All children between the ages of 13 and 17 must have permission from their parent or guardian before accessing our Online Services. If you live outside of the United States, your country may apply stricter age limits. In some cases, even if you are older than 13, you may not be legally allowed to access our Online Services regardless of having parental permission. We do not knowingly collect Personal Information from anyone under the age of 13 and delete such Personal Information as soon as we become aware of it.

Dispute Resolution

We will always try to resolve your concerns about our privacy practices promptly and hope that together we can find a solution without involving costly legal channels. However, if we cannot agree, by using our Online Services, you agree to binding arbitration rather than formal court proceedings to have the matter resolved. You can read more about this process in our ToU. THE DISPUTE RESOLUTION TERMS IN OUR TOU MATERIALLY AFFECT YOUR ABILITY TO BRING A LAWSUIT AGAINST US IN REGARDS TO THIS POLICY AND OUR ONLINE SERVICES. PLEASE READ THESE TERMS CAREFULLY.

Additional ToU Terms

This Privacy Policy is subject to terms stated within our ToU. Specifically, this agreement is subject to all clauses in our ToU regarding warranties, limitation of liability, indemnification, assignment, waiver, severability, applicable law, jurisdiction, and any other ToU provisions that logically ought to apply to this Policy.

Entire Agreement

This Policy and our ToU represent the entire and exclusive agreement between our users and us. All previous written and oral agreements and communications related to the subject matter of this Policy and our ToU are superseded.

Contact Promo Needs

Thank you for your patience in getting through all of the necessary legal language in this document! We have tried to be as transparent as possible in communicating our expectations regarding our Online Services. However, if you have any questions about this Policy, our ToU, or our Online Services in general, please reach out! We would be more than happy to explain. You can contact us at:

Ventura Avenue, LLC, doing business as Graphik Needs/Promo Needs

PO Box 342022, Lakeway, Texas, 78734

Email: info@promoneeds.com

Phone: (512) 591-0990

Website: promoneeds.com